Help
FAQs
- Does Tea clothing tend to run large or small?
- What’s the best way to wash Tea clothing?
- Do you ship internationally?
- What is Tea’s Price Adjustment policy?
- Can I cancel or edit my order once it’s been placed?
- The item I want is sold out. How will I know if it’s on backorder?
- What if my question isn’t answered here?
Does Tea clothing tend to run large or small?
Tea clothes run true to size, though every child is different. We’ve found our size chart is a great way to estimate what size to order.
What’s the best way to wash Tea clothing?
We always recommend following the washing instructions on the label of the Tea garment you’re washing. Many of our clothes are 100% cotton, which we suggest washing in cold with a low tumble dry setting. All of our clothes are pre-washed and pre-shrunk.
Do you ship internationally?
At the moment Tea is unable to ship beyond the 50 US States and territories. We do have stores in other countries, which can be found here.
What is Tea’s Price Adjustment policy?
Tea has a 10-day price adjustment policy. If your full-priced item is marked down within 10 days of purchase date, we are happy to offer a one-time price adjustment. Just give us a call at 866.374.8747. Sale purchases may be returned, but are not eligible for any price adjustments.
Can I cancel or edit my order once it’s been placed?
At Tea we work quickly to ensure your order is packed up and on its way to you. Because of this, we have a very small time window within which to make changes to or cancel an order. If you need to make a change, call us at 866.374.8747 and we’ll do our best to make any adjustments, though they are not guaranteed.
The item I want is sold out. How will I know if it’s on backorder?
We generally do not reorder items once they sell out. If we do have any backorders coming in for an item it will be specified in the item description. If you can’t locate the item you’re looking for on our website, try one of our retail stores.
What if my question isn’t answered here?
Please check the other sections in our help pages to see if your question is answered in another section or you are always welcome to call us at 866.374.8747 from 7am-6pm PST or email us at service@teacollection.com.