Tea's Wholehearted Promise
At Tea, we sweat the details so you don't have to. We stand by our product proudly, unconditionally, unabashedly. Speaking of details:
- You can return any Tea product purchased on teacollection.com any time for any reason. Sale items too.
- Within 60 days of your original purchase—we will gladly provide a full credit card refund.
- After 60 days from your original purchase, we will gladly provide store credit on teacollection.com.
Once we receive the original item(s), you will receive a credit in the amount paid (excluding any shipping costs). Please allow 2-3 weeks for Tea to refund your credit card upon receipt. Gift orders are eligible for exchange only. At this time, we cannot accept returns for items purchased from a retailer other than teacollection.com
What would you like to do today?
Frequently asked questions about returns/exchanges:
Do I have to pay to send items back for a return/exchange?
Yes. At this time you have to pay to send returns back to Tea, but you will get free shipping on exchange orders. We suggest using SmartLabel, which is a flat rate of $7 which will be deducted from your return refund. You can also print out our Customer Return/Exchange Form and ship the items back to us using your own shipping method.
Can I return individual items from a Set?
Yes. All items purchased from within a set can be returned individually for either an exchange or a refund. In the case of a refund we will calculate the cost of the item based on the set price.
How long will it take to process my refund?
It will take approximately 2 – 3 weeks to process your refund.
How long will it take to process my exchange order?
If you are using SmartLabel to send back your return/exchange, you will be emailed a free shipping code to use on your exchange order within 3 – 4 business days of mailing your return back to us.
If you choose to send items back on your own it will take between 1 – 2 weeks to send out your exchange from the time we receive your return in our warehouse. If you would like to expedite receiving your exchange order please call our customer care team at 866-374-8747 and we can place your exchange order for you early over the phone.
How are gift recipients credited?
If you are returning items that you received as a gift you will receive a store credit in the amount that the gift giver paid for the item. This store credit does not expire and can be used towards any future orders on teacollection.com. If you want to exchange an item we will apply your store credit towards your exchange order. If your exchange order costs more than your return, please enclose your credit card information and we will charge the remaining balance to your card.
What do I do if Tea made a mistake with my order?
Let us know! We are more than happy to discuss any issues or questions you have about your order. Our customer care representatives are available from 7am to 6pm PT, and can be reached via email at service@teacollection.com or by phone at 1-866-374-8747.
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