Frequently asked questions about returns/exchanges:
How do I process an exchange?For the best selection, place a new order online with your free shipping code from the return confirmation email. We'll bill your credit card for the new merchandise and refund your original form of payment as soon as we receive your returned items, minus the cost of the pre-paid shipping label (if chosen).
Do I have to pay to send items back for a return?Yes, you are responsible for the cost of the return. If our prepaid shipping label is chosen, $7 will be deducted from your return total and emailed after the electronic web form is completed. You can always send the package back on your own using UPS, USPS or FedEx (we recommend you use tracking or delivery confirmation, just to be safe).
Can I return individual items from a Set?No, we're sorry, but to return a piece from a set, the entire set must be returned.
How long will it take to process my refund?It will take approximately 2 - 3 weeks to process your refund once we receive your return.
What do I do if Tea made a mistake with my order?Let us know! We are more than happy to discuss any issues or questions you have about your order. Our customer care representatives are available from Monday - Friday 7am to 6pm PT, and can be reached via email at firstname.lastname@example.org or by phone at 866.374.8747.