At Tea, we sweat the details so you don't have to. We proudly stand by the quality of our product.
Due to current precautions and increased order volume, it is taking longer to process returns than usual. Please allow 3-6 weeks for returns to be completed. We appreciate everyone's patience and understanding during these difficult times.
Once we receive the original item(s), you will receive a credit in the amount paid (excluding any shipping costs).
For the best selection, place a new order online with the free shipping code from your return confirmation email. We'll bill your credit card for the new merchandise and refund your original form of payment as soon as we receive your items, minus the cost of a SmartLabel (if chosen).
Items marked Final Sale or included in Warehouse Sale promotions are considered final sale. No returns, exchanges, or price adjustments.
If you have any other questions regarding your exchange, please contact us at 866.374.8747, Monday through Friday from 6am-6pm PT, or email us anytime at [email protected].
Gift orders are eligible for store credit only. At this time, we cannot accept returns for items purchased from a retailer other than TeaCollection.com.
At this time, due to systems and customs restrictions, we are unable to process returns or exchanges for Canadian orders.
Items marked Final Sale or included in Warehouse Sale promotions are considered final sale. No returns, exchanges, or price adjustments.
Return and/or exchange order here
Return items you received as a gift here
Official member of the Kidizen REWEAR™ Collective, supporting the creation and reuse of quality goods.