Returns & Exchanges
Return Item(s) I Purchased
To return or exchange items that you purchased, log in to your account (if you checked out as a guest see below for different instructions):
Once you log in click "RETURN/EXCHANGE PRODUCT" in the left-hand column. All items you've purchased that haven't already been returned or exchanged can be found here.
1.) Select the items you would like to send back to us, and specify whether you would like to return or exchange. If you select "exchange," you will receive a free shipping code in your confirmation email to place your replacement order at teacollection.com.
2.) At the bottom of the page, select your preferred Return Method. You may either return the items on your own by selecting the option to "Use the mail carrier of your choice", or we can email you a pre-paid label.
To get the label, please select "Use our pre-paid SmartLabel option for a $7 flat-rate fee to be deducted from your refund."
3.) Review your return and once you've verified that you have selected all the items you wish to send back, click the "CONFIRM ITEMS TO RETURN" button.
- What happens next?
- You'll receive a return confirmation email. If you selected "exchange," we'll include a free shipping code to help you to place your new order.
- You'll also receive an email with the packing slip to send back with your return.
- If you chose that option, you'll receive an email with your SmartLabel to ship your package back to us.
4.) Once you receive your packing list email, print it out and enclose it in your return package. If you haven't received the packing list via email, you can print it from the Recent Product Returns page under the My Account section on our site.
5.) Mail the items back to us.
a) If you selected "Ship on your own" you can use any mail carrier you like. We highly recommend using a tracking method so that you will be protected if your order gets lost on its way to us. Please send your package to:Tea Collection
Attn: Tea Returns
2029 East Monte Vista Ave
Vacaville, CA 95688
- b) If you selected "Ship with pre-paid label" look for an email from Tea with a printing label attached. Print it out, stick it on your packaged return items, and drop it in any USPS mailbox. $7 will be deducted from your refund for the return shipping costs.
You're all done! Thank you for shopping with Tea.
Return Item(s) I Purchased as a Guest
If you made your purchase as a guest you can still create your return online.
Instead of logging into your account,please click the "order tracking" link in our footer.
Enter your order number and email address.
Your order should open.
Find the item you'd like to return and click on "return item".
Follow steps 1-5 above.