Tea's Wholehearted Promise
At Tea, we sweat the details so you don't have to. We proudly stand by the quality of our product.
- You can return any Tea product purchased on TeaCollection.com at any time for any reason. Sale items, too.
- Within 60 days of your original purchase—we will gladly provide a full refund to the original form of payment.
- After 60 days from your original purchase, we will gladly provide store credit on TeaCollection.com.
How does it work?
Once we receive the original item(s), you will receive a credit in the amount paid (excluding any shipping costs).
For the best selection, place a new order online with the free shipping code from your return confirmation email. We'll bill your credit card for the new merchandise and refund your original form of payment as soon as we receive your items, minus the cost of a SmartLabel (if chosen).
If you have any other questions regarding your exchange, please contact us at 866.374.8747, Monday through Friday from 6am-6pm PT and Saturday through Sunday from 7am-1pm PT, or email us anytime at [email protected].
Gift orders are eligible for store credit only. At this time, we cannot accept returns for items purchased from a retailer other than TeaCollection.com.
RETURNS AND EXHANGES
At this time, due to systems and customs restrictions, we are unable to process returns or exchanges for Canadian orders.